Shipping policy

Our Shipping Policy

Thank you for shopping with ! We're excited to get your unique items to you. Please read our shipping policy carefully to understand our processes.

Order Processing Time:

Once your order is placed, we get to work creating your custom items. Please allow 3 to 7 business days for your order to be processed and prepared for shipment. This timeframe allows us to ensure the highest quality for your products.

Estimated Shipping Times (After Processing):

Shipping times will vary depending on the destination country. Please note that these are estimates and actual delivery times may be longer due to factors beyond our control, such as customs delays or local postal service issues.  

  • United States: 3 - 4 business days

  • United Kingdom: 3 - 6 business days
  • Europe: 6 - 8 business days
  • Australia: 2 - 14 business days
  • Japan: 4 - 8 business days
  • Rest of the World: 10 - 20 business days  

Shipping Costs:

Shipping costs are calculated at checkout based on the weight of your order and the shipping destination. You will be able to see the exact shipping cost before you finalize your purchase. 

Global Shipping:

We are proud to offer worldwide shipping! Please be aware that international orders may be subject to import duties, taxes, and other fees levied by your country's customs office. These charges are the responsibility of the customer and are not included in our shipping costs. We recommend checking with your local customs office for information on potential charges.  

Tracking Your Order:

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment on the relevant carrier's website. Please allow up to 24 hours for the tracking information to become available.  

Delivery Issues:

  • Incorrect Address: Please ensure that you provide the correct and complete shipping address during checkout. We are not responsible for orders shipped to incorrectly provided addresses. If a package is returned to us due to an incorrect address, you will be responsible for the cost of reshipping it to the correct address.
  • Unclaimed Packages: If a package is unclaimed by the recipient and returned to our production facility, you will be responsible for the cost of reshipping.

  • Lost or Damaged Packages: In the unlikely event that your package is lost or arrives damaged, please contact us within 30 days of the estimated delivery date (for lost packages) or within 30 days of receiving the order (for damaged packages). Please provide photos of any damage if applicable. We will work with you to find a resolution.

Important Notes:

  • Shipping times are estimates and are not guaranteed.
  • Business days refer to Monday through Friday and do not include weekends or holidays.
  • Customs clearance times can vary significantly between countries and are not included in our estimated shipping times.

If you have any questions regarding our shipping policy, please don't hesitate to contact us at Email: lella35@outlook.com

Thank you for your understanding!